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Aug/100

Oem Climate

Beware of automotive after-market business consumer confusion "trap" - the car market - the automotive supplies industry

Into the winter, Auto Sell Gradually into the off-season, but the vehicle has entered the maintenance season. With the temperature gradually lowered, air-conditioning maintenance, foil, and old vehicle maintenance, insurance claims and gradually to become consumers concerned about the headache. According to the Shanghai office of the Consumer Protection Committee of the professional car revealed in June to accept consumer complaints of vehicles, maintenance type, number of cases of insurance ranking among the top complaints.

Articles sorted out some of these complaints, the typical case, to remind the consumer to prevent car after-market car in the various traps, to protect their legitimate interests.

Case 1: the internal management of insurance companies chaos damage the legitimate rights of consumers

Consumer Ngan traffic accident early October 2009, at the 28 month data will be submitted to an insurance company claims Changde Road business hall. Over half the time, did not receive reasonable compensation, many call the insurance company had no response Minhang branch. After investigation, the operating room and support the financial transactions of the company have a little problem, some money has not been into the branch's account, not the premium consumers pay up, the result has been not been paid.

Comments: Consumers buying insurance, that is, when the accident occurred in order for payments received in a timely manner. As the insurance companies because the internal financial management, consumers are affected by the normal Peifu, no doubt the reputation of the insurance company had a very negative impact. Meanwhile, the insurance company's internal financial management also raised new issues.

Case 2: insulation film into a "endothermic; film profits as high as 10 times Deng

consumers to buy a new car early in the gift of a "spree; includes a heat value of 3,000 vehicles Explosion-proof membrane . Shortly afterwards, Mr Tang acted out of car, truck traveling at high speed on the road, the windshield suddenly exploded almost disaster occurred. Insulation is not posted Explosion-proof membrane It? How it will be an explosion of glass? Full of doubt that Mr. Deng to a few specialized heat proof membrane car sales shop a question, only know two types of insulation film, one is the endothermic one is reflective, its own set of film installed is endothermic, it absorbs the heat too much, a long time will lead to an explosion of glass, the market price of only 300 yuan.

Comments: As China's current management in the automotive glass foil there is no mandatory national standards, even Safety Film Import and export inspection standards, automobile glass safety protection standards are not, there is no relevant qualifications for the premises and personnel requirements of the provisions, resulting in the consumer could not buy under any standard, when many businesses in the sale of film will speak tools dog, cost only a few hundred dollars of the glass membrane, they dare to several thousand customers, but also resulted in film sales company, "Where are all afraid of divisions; of psychology.

Case 3: a special repair shop jerry hard to prevent Yang

consumers at the end of January this year, a special Zhoujiazui Road repair shop car repair, car and found some mention clearing the list does not change the designated replacement parts such as bumpers, wheel, air-core into account the total as such. Shop operators argue that the work is due to negligence, only replacement parts are not willing to make 6000 dollars in financial compensation. But under the "Consumer Protection Law" the relevant provisions, should not replace the parts to "back a lost one; the deal.

Comments: OEMs special case of a repair shop, insurance companies have cut corners unauthorized nuclear project review, undermine professional ethics and corporate brand image. Consumer claims and maintenance, be sure to carefully check clearing inventory items, to prevent some of the maintenance company eager to put the use of consumer vehicle for the psychological deliberately omitted for less to consumers unnecessary economic losses.

Case 4: Navigation Navigation instrument manufacturer slow response failure He was called to reflect consumer complaints

, March 31, 2009 in Shanghai Meilan Motor Sales & Service Co., Ltd. purchased an Extreme Edition Camry sedan, the vehicle still under warranty. In Car Navigation Instrument in use, often misleading lane lines and recklessly instructions. To this end, the consumer has dealers for many times, but has yet to get a clear solution. Consumer Protection Commission recommendations: First, rapid replacement of navigation and to ensure that use of the product quality; the second is the use of defective products caused by the economic and moral losses for appropriate financial compensation; Third, if both parties agree Consumers were advised to court.

Comments: Navigation is high-tech products, the use of some inevitable process of failure is beyond reproach. Problem is that dealers should be in accordance with the "Who's selling, who is responsible; the principle of the responsibility and obligation to take the initiative to reflect the manufacturer put forward to resolve consumer disputes, the program quickly, but the company did not do so, but to drag, try to shift the way dragged on for more than a year is not resolved, damage 4S store brand. And as well-known brand OEMs to respond to new product promotion, use to track the service, identify problems promptly corrected, to improve the quality of high-tech products and services image.
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